Skip to main content
Go to the main website
Main navigation
Travel
Guernsey together
Help and support
News
Contact us
FAQs
Main navigation
Travel
Guernsey together
Help and support
News
Contact us
FAQs
Home
Frequently asked questions
Frequently asked questions
Business Support
Will I have to repay the business support I receive?
Will I have to repay the business support I received in 2020?
Education
Can my child go back to school, pre-school, childcare or other educational setting if they don't have a Day 13 test?
Can my child go to school in passive follow-up?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has had mild symptoms for some time now, what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
What if a child currently attending school tests positive?
Who can still go to school, college or early years providers?
Employment
Can I claim Sickness Benefit if I have to Self-Isolate?
Essential businesses and workers
I am a domestic heating, domestic appliance engineer, boiler engineer service - what should I do?
I am a marine engineer/boat repairer - can I continue to operate?
I am an electrician/plumber/builder/carpenter/roofer/scaffolder. What should I do?
I operate a building and plumbing supplies company. What should I do?
I operate a cleaning service for offices and other working environments – can I continue to operate?
I operate a commercial garage servicing vehicles and/or motorcycles, what should I do?
I operate a delivery company, moving goods around the Island. What should I do?
I operate a dental practice. What should I do?
I operate a domestic cleaning service – can I continue to operate?
I operate a dry cleaners and laundry providing critical supplies for the health service – can I continue to operate?
I operate a large superstore selling a wide range of goods – can I still operate?
I operate an optician/optometrist/audiologist business. What should I do?
I run a garden plant centre – can I continue to operate?
I run a pet store/veterinary business – can I continue to operate?
I run a roofing company and I have jobs still to finish, what should I do?
I run a small holding/I am a small home producer - can I continue to operate?
I run an off-licence selling alcohol – can I continue to operate?
Essential Travel
I am already in Guernsey and want to leave, am I allowed?
I haven’t been home in ages, what about me?
I’m moving to start a new job/bought a house in the Bailiwick. Can I still come?
I’ve already booked to come to Guernsey, what do I do?
Face coverings
Does my child have to wear a face covering?
When do I have to wear a face covering?
Who is exempt from wearing a facemask?
Financial Support Available to Self-Employed People
How do I claim income support?
I am about to reach pension age - can I claim my pension now or should I wait until the current restrictions are relaxed?
I am in receipt of Old Age Pension but that’s not enough to live on. Is there any other support available?
I’m self-employed - can I claim income support?
I’m self-employed - can I claim sickness benefit?
I’m self-employed - can I claim unemployment benefit?
General
How is COVID-19 transmitted?
I have symptoms of COVID-19. What should I do?
I need to arrange a funeral. What guidance do I need to follow?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has flu like symptoms. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
Should I wear a face covering when I leave my house?
We have shared custody arrangements in place, can this continue?
What are the symptoms of possible cases of COVID-19?
What can I do to protect myself from COVID-19?
What is a coronavirus?
Who are the people who have tested positive?
Who should I contact with my COVID query?
Will public toilets be open?
Health
Are there restrictions on visiting Care Homes or Hospitals?
I have symptoms of COVID-19. What should I do?
My child has had mild symptoms for some time now - what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
What can I do to protect myself from COVID-19?
What should I do if I think I have Long COVID?
Income Support
Do I need to have a valid residency certificate to claim income support?
How do I claim income support?
I live in open market accommodation, does this impact my entitlement?
What about my rent?
What are the contribution conditions for income support?
What if I have savings or other investments?
What if I own my own home?
What is Income support?
What is the maximum rent allowance?
What is the requirement rate?
Who can claim income support?
Lone Workers
As a lone worker, how can I get supplies?
As an example, if I want to run a takeaway service with just one chef physically in the premises with nobody else working inside with a delivery driver waiting outside to receive goods and deliver them, would this be permissible?
Can I go to work with others in the same household as me?
Can I have a rota of lone workers attending a construction site?
Can I work if I am a lone gardener?
Can I work if I am a lone window cleaner, or working on external areas of a house, for example?
Can I work in someone’s home if the household are all out e.g. out for 2 hours recreational activity?
Do I need to register my intent to work as a lone worker?
Do lone workers need to wear face coverings?
I have a renovation projection which is empty, can a lone worker attend?
If I am working alone on a site, could a colleague or client/customer attend the site if we take the relevant hygiene measures?
What is the difference between socially distanced working and lone working?
What other guidance should lone workers be following?
Payroll co-funding
Am I able to claim in respect of employees who are quarantined outside of Guernsey, or have chosen to reside elsewhere whilst they are furloughed, if I am retaining and still paying them?
Are Business Support payments received taxable?
I am self-employed and do not use a payroll system. How do I claim the payroll co-funding?
I am self-employed and have already claimed the grant. The payroll co-funding has now been extended to self-employed individuals, can I claim this if I have already claimed the grant?
Is the payroll co-funding taxable?
Which of my employees can I include on the payroll co-funding?
Self-Isolation
How do I calculate my self-isolation period after travel?
What does Self-Isolation mean?
Sickness Benefit
How do I claim sickness benefit?
How much benefit will I receive?
I am self-isolating because I have COVID-19 symptoms. Can I claim sickness benefit?
I am self-isolating because I have recently returned to the Bailiwick. Can I claim sickness benefit?
What are the contribution conditions for sickness benefit?
What is sickness benefit?
Stage 3
Where can I find out more about Stage 3 of lockdown FAQs?
Support Bubbles
Can support bubbles exercise together?
Can support bubbles then bubble up again in later exit from lockdown phases?
What if I am alone for some of the time – while my children are with their other parent?
What is the difference between a standard household bubble and a support bubble?
While I am linked with another household as a support bubble, if anyone in either household becomes unwell or experiences any COVID-19 symptoms, can some of us still continue to see each other?
Testing
Can visitors self-isolate with me and my family? Will we all need to be tested?
Do I have to have a Day 13 test?
How will I be contacted if I need to have a COVID-19 test?
How will I receive my test results?
I have received a negative result by text. Does this apply to my whole family/group?
What is the testing procedure in Guernsey?
Travel
Am I required to wear a mask when travelling into and out of the Bailiwick?
Can I self-isolate with other members of my household?
How do I calculate my self-isolation period?
How do I get to the Bailiwick?
I am already in Guernsey and want to leave, am I allowed?
I have been in England visiting someone in a Category 4 region before travelling to a Category 3 region. As I was in a Category 4 region within 7 days of travelling back to Guernsey, does this mean I have to self-isolate for 14 days?
I have travelled to a Category 3 country/region and my partner travelled to a Category 4 at the same time. Do I need to self-isolate for 7 or 14 days if we are isolating together?
I visited a Category 3 country/region and then went to another. Now the original Category 3 country/region has become Category 4. Do I need to self-isolate for 14 days even through it was Category 3 when I was there?
What happens if a country or region changes from Category 4 to Category 3 on the day I am travelling?
What happens if I can't stay in the accommodation I have organised?
What happens on arrival?
What if I or one of my party become ill whilst on Island?
What if I receive a positive test result?
When providing information to the Border Agency, when does the "7 day prior to arrival" start for travel history?
Travel - Regional Variations
What if I land at an airport in a Category 4 country/region and transit the airport to get on a non-stopping coaching to an airport in a Category 3 country/region to fly to the Bailiwick – how many days will I need to self-isolate for?
UK Government’s COVID-19 border restrictions and how they apply to Bailiwick of Guernsey residents
Am I required to self-isolate when I arrive in the UK?
Can I leave my accommodation when I’m self-isolating in the UK?
Do I need to self-isolate in the UK if I am travelling directly from the Bailiwick of Guernsey?
How long do I have to self-isolate for in the UK on my way back to the Bailiwick?
What do I do if I need to stay overnight in the UK before I can get transport back to the Bailiwick?
What do I do when I arrive in the UK?
What happens if I need to go from one port/airport to another in the UK to be able to get transport back to the Bailiwick?
What happens when I arrive back in the Bailiwick?
Unemployment Benefit
Do I need to have a valid residency certificate to claim unemployment benefit?
How do I claim unemployment benefit?
How much benefit will I receive?
What are the contribution conditions for unemployment benefit?
What is unemployment benefit?
Vaccine
Are vaccinations going ahead during lockdown?
Can I come and visit from the UK 2 weeks after I have had the vaccine?
Does the vaccine mean I won’t be able to transmit the virus?
I have questions about the vaccine liability - where do I find out more?
Will Guernsey introduce immunity passports?
Will the vaccine mean I can go on holiday without having to isolate?
How can we help?
Help and support
Helplines
Healthcare information
Mental health
Domestic abuse
Loss and bereavement
Guernsey together
Getting short on supplies?
Health and nutrition
Community support
Pets and livestock
Share the rainbow
