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Help and support
Guernsey together
News
FAQs
Contact us
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Frequently asked questions
Frequently asked questions
Education
Can my child go to school in passive follow-up?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has flu like symptoms and has been sent home from school. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
My child has had mild symptoms for some time now, what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
What will happen to exams?
Why did we close schools?
Employment
Can I claim Sickness Benefit if I have to Self-Isolate?
Financial Support Available to Self-Employed People
How do I claim income support?
I am about to reach pension age - can I claim my pension now or should I wait until the current restrictions are relaxed?
I am in receipt of Old Age Pension but that’s not enough to live on. Is there any other support available?
Is any other support available from the States for self-employed people during the COVID-19 situation?
I’m self-employed - can I claim income support?
I’m self-employed - can I claim sickness benefit?
I’m self-employed - can I claim unemployment benefit?
General
How is COVID-19 transmitted?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has flu like symptoms. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
Should I wear a mask to protect myself?
What are the symptoms of possible cases of COVID-19?
What can I do to protect myself from COVID-19?
What is a coronavirus?
Who are the people who have tested positive?
Health
My child has had mild symptoms for some time now - what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
Should I wear a mask to protect myself?
What are the visiting requirements at the Hospital?
What can I do to protect myself from COVID-19?
Income Support
Do I need to have a valid residency certificate to claim income support?
How do I claim income support?
I live in open market accommodation, does this impact my entitlement?
What about my rent?
What are the contribution conditions for income support?
What if I have savings or other investments?
What if I own my own home?
What is Income support?
What is the maximum rent allowance?
What is the requirement rate?
Who can claim income support?
Payroll co-funding
Am I able to claim in respect of employees who are quarantined outside of Guernsey, or have chosen to reside elsewhere whilst they are furloughed, if I am retaining and still paying them?
I am self-employed and do not use a payroll system. How do I claim the payroll co-funding?
I am self-employed and have already claimed the grant. The payroll co-funding has now been extended to self-employed individuals, can I claim this if I have already claimed the grant?
Is the payroll co-funding taxable?
Which of my employees can I include on the payroll co-funding?
Self-Isolation
How do I calculate my self-isolation period?
What does Self-Isolation mean?
Sickness Benefit
How do I claim sickness benefit?
How much benefit will I receive?
What are the contribution conditions for sickness benefit?
What is sickness benefit?
Testing
Can visitors self-isolate with me and my family? Will we all need to be tested?
How will I receive my test results?
I have received a negative result by text. Does this apply to my whole family/group?
What is the testing procedure in Guernsey?
Travel
Can I self isolate with other members of my household?
How do I calculate my self-isolation period?
How do I get to the Bailiwick?
I have arrived into England visiting someone in a Group A region before travelling to a Group B region for travel to Guernsey. As I was in a Group A region then Group B, does this count?
I travelled to a Group B country/region and my partner travelled to a Group A at the same time. Do I need to self-isolate for 7 days or 14 days if we are isolating together?
I visited one Group B country/region and went to another. Now the original Group B country/region has become Group A within 7 days of my visit. Do I need to isolate for 14 days even though it was Group B when I was there?
What happens if I can't stay in the accommodation I have organised?
What happens on arrival?
What if I or one of my party become ill whilst on Island?
What if I receive a positive test result?
What if there is a second wave of the virus whilst I am in the Bailiwick
When providing information to the Border Agency, when does the "7 day prior to arrival" start for travel history?
Travel - Regional Variations
I am taking my child to University in Brighton (south east region) - what are the isolation requirements?
I am travelling by ferry and driving to take my child to University in Birmingham (west midlands region) - what are the isolation requirements?
I am travelling by ferry and driving without stopping to visit my relative in Wales - what are the isolation requirements?
What if I land at an airport in a Group A country/region and transit the airport to get on a non-stopping coach to an airport in a Group B country or region to fly to the Bailiwick – how many days will I need to self-isolate for?
UK Government’s COVID-19 border restrictions and how they apply to Bailiwick of Guernsey residents
Am I required to self-isolate when I arrive in the UK?
Can I leave my accommodation when I’m self-isolating in the UK?
Do I need to self-isolate in the UK if I am travelling directly from the Bailiwick of Guernsey?
How long do I have to self-isolate for in the UK on my way back to the Bailiwick?
What do I do if I need to stay overnight in the UK before I can get transport back to the Bailiwick?
What do I do when I arrive in the UK?
What happens if I need to go from one port/airport to another in the UK to be able to get transport back to the Bailiwick?
What happens when I arrive back in the Bailiwick?
Unemployment Benefit
Do I need to have a valid residency certificate to claim unemployment benefit?
How do I claim unemployment benefit?
How much benefit will I receive?
What are the contribution conditions for unemployment benefit?
What is unemployment benefit?
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