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Help and support
Guernsey together
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Frequently asked questions
Frequently asked questions
Business
I am a marine engineer/boat repairer - can I continue to operate?
I am a taxi driver - can I continue to operate?
I am an electrician/plumber/builder/carpenter/roofer/scaffolder. What should I do?
I operate a building and plumbing supplies company. What should I do?
I operate a business providing goods or services which are not essential - can I continue to operate?
I operate a cleaning service for offices and other working environments - can I continue to operate?
I operate a delivery company, moving goods around the Island. What should I do?
I operate a domestic cleaning service - can I continue to operate?
I operate a domestic heating/boiler engineer service - can I continue to operate?
I operate a dry cleaners and laundry providing critical supplies for the health service - can I continue to operate?
I operate a large superstore selling a wide range of goods - Can I still operate?
I operate a commercial garage servicing vehicles and/or motorcycles, what should I do?
I run a non-essential retail business – can I continue to operate?
I run a pet store/veterinary business - can I continue to operate?
I run a roofing company and I have jobs still to finish, what should I do?
I run a small holding/I am a small home producer - can I continue to operate?
I run an off-licence selling alcohol - can I continue to operate?
My business requires access into occupied households – can I continue to operate?
What cleaning and hygiene requirements must my business adhere to?
What is the difference between controlled and uncontrolled environments?
What social distancing measures must staff and/or customers practice?
Where can I obtain gloves and 70% alcohol hand sanitiser for my delivery drivers?
Which businesses can open in Phase 4?
Education
What does the extended Easter break mean for Secondary school students?
Are school buses operating?
Does my child have to attend school full time from 8th June?
How can kids social distance at school?
How much is too much? What should secondary school students be doing?
I am not sure about something relating to my child’s school, who can I contact?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
Is this a school holiday or are students expected to do school work?
My child has flu like symptoms and has been sent home from school. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
My child has had mild symptoms for some time now, what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
Should students decide what they need to do each day and when?
There are so many additional resources available online, how do I know which ones are helpful for my child?
What about after-school clubs?
What constitutes ‘suitable’ alternative arrangements?
What does my child need to take with them to school?
What does the school closure mean for my child in the immediate future?
What will happen to exams?
When will the schools re-open?
Where should students spend time on their homework/independent learning?
Who classes as an essential worker? Can my child still attend school?
Why did we close schools?
Employment
Can I claim Sickness Benefit if I have to Self-Isolate?
Expanding your household “bubble”
Can I see my friends?
Can we sit outside together at home?
I live on my own and already have a friend that visits regularly. Can I add another household to my bubble?
Is there any limit on the time we spend together?
I’m shielding, does this mean that my family can come round and see me now?
My child spends time with both parents separately during the week. Are we each allowed to bubble with another household?
What does the change to the household ‘bubble’ mean?
Why bubble up only with one additional other household?
Financial Support Available to Self-Employed People
How do I claim income support?
I am about to reach pension age - can I claim my pension now or should I wait until the current restrictions are relaxed?
I am in receipt of Old Age Pension but that’s not enough to live on. Is there any other support available?
Is any other support available from the States for self-employed people during the COVID-19 situation?
I’m self-employed - can I claim income support?
I’m self-employed - can I claim sickness benefit?
I’m self-employed - can I claim unemployment benefit?
General
Are churches closed?
Can I do my daily exercise with friends and family?
Can I still go to gym/ swimming/ go on a bus?
How is COVID-19 transmitted?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
I've heard that drinking lots of hot liquids helps fight the virus.
My child has flu like symptoms. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
Should I wear a mask to protect myself?
What are the symptoms of possible cases of COVID-19?
What can I do to protect myself from COVID-19?
What is a coronavirus?
Who are the people who have tested positive?
Health
I've heard that drinking lots of hot liquids helps fight the virus.
My child has had mild symptoms for some time now - what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
Should I wear a mask to protect myself?
What are the visiting requirements at the Hospital?
What can I do to protect myself from COVID-19?
Income Support
Do I need to have a valid residency certificate to claim income support?
How do I claim income support?
I live in open market accommodation, does this impact my entitlement?
What about my rent?
What are the contribution conditions for income support?
What if I have savings or other investments?
What if I own my own home?
What is Income support?
What is the maximum rent allowance?
What is the requirement rate?
Who can claim income support?
Payroll co-funding
Am I able to claim in respect of employees who are quarantined outside of Guernsey, or have chosen to reside elsewhere whilst they are furloughed, if I am retaining and still paying them?
Appeals
I am self-employed and do not use a payroll system. How do I claim the payroll co-funding?
I am self-employed and have already claimed the grant. The payroll co-funding has now been extended to self-employed individuals, can I claim this if I have already claimed the grant?
Is the payroll co-funding taxable?
To be eligible for either the grant or payroll co-funding, does my business have to have been trading since 1 September 2019?
Which of my employees can I include on the payroll co-funding?
Self-Isolation
What does Self-Isolation mean?
Sickness Benefit
How do I claim sickness benefit?
How much benefit will I receive?
What are the contribution conditions for sickness benefit?
What is sickness benefit?
Small Business Grant
Appeals
For the small business grant, who counts as an employee?
I am employed on a full time basis and receive an income from this. In addition, I also run a separate business, can I claim the small business grant?
I am involved in several businesses, can I make a claim for each business?
I am not resident in Guernsey, can I still make a claim for the grant?
Is each partner in a partnership able to claim the small business grant?
Is the grant taxable?
The profit from my business is either minimal or a loss, can I claim the small business grant?
To be eligible for either the grant or payroll co-funding, does my business have to have been trading since 1 September 2019?
Social
Can I go to the beach or park with people outside my household?
Can I see friends outside of my household bubble?
Can my new bubble include people over 65?
Do I have to extend my household bubble to include another household?
Do I have to socially distance with people outside of my bubble?
Do I have to socially distance within my bubble?
Is there any limit on the time I spend with other people?
I’m shielding, does this mean that my family and friends can come round and see me?
Social Distancing
Why is social distancing still necessary?
Testing
Can visitors self-isolate with me and my family? Will we all need to be tested?
What is the testing procedure in Guernsey?
The Hardship Fund
Am I entitled to assistance from the hardship fund?
How do I apply for an emergency payment from the fund?
How much will I be entitled to?
What are the contribution conditions for the hardship fund?
What are the residency conditions for the hardship fund?
What is the hardship fund?
Travel
How do I get to the Bailiwick?
What happens on arrival?
What if I or one of my party become ill whilst on Island?
What if there is a second wave of the virus whilst I am in the Bailiwick
UK Government’s COVID-19 border restrictions and how they apply to Bailiwick of Guernsey residents
Am I required to self-isolate when I arrive in the UK?
Can I leave my accommodation when I’m self-isolating in the UK?
Do I need to self-isolate in the UK if I am travelling directly from the Bailiwick of Guernsey?
How long do I have to self-isolate for in the UK on my way back to the Bailiwick?
What do I do if I need to stay overnight in the UK before I can get transport back to the Bailiwick?
What do I do when I arrive in the UK?
What happens if I need to go from one port/airport to another in the UK to be able to get transport back to the Bailiwick?
What happens when I arrive back in the Bailiwick?
Unemployment Benefit
Do I need to have a valid residency certificate to claim unemployment benefit?
How do I claim unemployment benefit?
How much benefit will I receive?
What are the contribution conditions for unemployment benefit?
What is unemployment benefit?
How can we help?
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