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Help and support
Guernsey together
News
FAQs
Contact us
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Frequently asked questions
Frequently asked questions
Business
I am a marine engineer/boat repairer - can I continue to operate?
I am a taxi driver - can I continue to operate?
I am an electrician/plumber/builder/carpenter/roofer/scaffolder. What should I do?
I operate a building and plumbing supplies company. What should I do?
I operate a business providing goods or services which are not essential - can I continue to operate?
I operate a cleaning service for offices and other working environments - can I continue to operate?
I operate a delivery company, moving goods around the Island. What should I do?
I operate a domestic cleaning service - can I continue to operate?
I operate a domestic heating/boiler engineer service - can I continue to operate?
I operate a dry cleaners and laundry providing critical supplies for the health service - can I continue to operate?
I operate a large superstore selling a wide range of goods - Can I still operate?
I operate a commercial garage servicing vehicles and/or motorcycles, what should I do?
I run a non-essential retail business – can I continue to operate?
I run a pet store/veterinary business - can I continue to operate?
I run a roofing company and I have jobs still to finish, what should I do?
I run a small holding/I am a small home producer - can I continue to operate?
I run an off-licence selling alcohol - can I continue to operate?
Where can I obtain gloves and 70% alcohol hand sanitiser for my delivery drivers?
Education
What does the extended Easter break mean for Secondary school students?
How much is too much? What should secondary school students be doing?
I am not sure about something relating to my child’s school, can I contact school during the extended Easter break?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
Is this a school holiday or are students expected to do school work?
My child has flu like symptoms and has been sent home from school. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
My child has had mild symptoms for some time now, what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
Should students decide what they need to do each day and when?
There are so many additional resources available online, how do I know which ones are helpful for my child?
What constitutes ‘suitable’ alternative arrangements?
What does the school closure mean for my child in the immediate future?
What will happen to exams?
When will the schools re-open?
Where should students spend time on their homework/independent learning?
Who classes as an essential worker? Can my child still attend school?
Why have we closed schools?
Employment
Can I claim Sickness Benefit if I have to Self-Isolate?
Expanding your household “bubble”
Can I see my friends?
Can my new bubble include people over 65?
Can we go to the beach or park together as a new household?
Can we sit outside together at home?
Do I have to socially distance within my new bubble?
Do we have to form a new bubble with another household?
I live on my own and already have a friend that visits regularly. Can I add another household to my bubble?
Is there any limit on the time we spend together?
I’m shielding, does this mean that my family can come round and see me now?
My child spends time with both parents separately during the week. Are we each allowed to bubble with another household?
What does the change to the household ‘bubble’ mean?
Why bubble up only with one additional other household?
Financial Support Available to Self-Employed People
How do I claim income support?
I am about to reach pension age - can I claim my pension now or should I wait until the current restrictions are relaxed?
I am in receipt of Old Age Pension but that’s not enough to live on. Is there any other support available?
Is any other support available from the States for self-employed people during the COVID-19 situation?
I’m self-employed - can I claim income support?
I’m self-employed - can I claim sickness benefit?
I’m self-employed - can I claim unemployment benefit?
General
Are churches closed?
How are coronaviruses transmitted?
I've heard that drinking lots of hot liquids helps fight the virus.
Should I wear a mask to protect myself?
What are the symptoms of possible cases of COVID-19?
What can I do to protect myself from COVID-19?
What is a coronavirus?
Health
Can I do my daily exercise with friends and family?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
I've heard that drinking lots of hot liquids helps fight the virus.
My child has flu like symptoms. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
My child has had mild symptoms for some time now - what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
Should I wear a mask to protect myself?
What can I do to protect myself from COVID-19?
Who are the people who have tested positive?
Income Support
Do I need to have a valid residency certificate to claim income support?
How do I claim income support?
I live in open market accommodation, does this impact my entitlement?
What about my rent?
What are the contribution conditions for income support?
What if I have savings or other investments?
What if I own my own home?
What is Income support?
What is the maximum rent allowance?
What is the requirement rate?
Who can claim income support?
Payroll co-funding
Am I able to claim in respect of employees who are quarantined outside of Guernsey, or have chosen to reside elsewhere whilst they are furloughed, if I am retaining and still paying them?
Appeals
I am self-employed and do not use a payroll system. How do I claim the payroll co-funding?
I am self-employed and have already claimed the grant. The payroll co-funding has now been extended to self-employed individuals, can I claim this if I have already claimed the grant?
Is the payroll co-funding taxable?
To be eligible for either the grant or payroll co-funding, does my business have to have been trading since 1 September 2019?
Which of my employees can I include on the payroll co-funding?
Self-Isolation
What does Self-Isolation mean?
Sickness Benefit
How do I claim sickness benefit?
How much benefit will I receive?
What are the contribution conditions for sickness benefit?
What is sickness benefit?
Small Business Grant
Appeals
For the small business grant, who counts as an employee?
I am employed on a full time basis and receive an income from this. In addition, I also run a separate business, can I claim the small business grant?
I am involved in several businesses, can I make a claim for each business?
I am not resident in Guernsey, can I still make a claim for the grant?
Is each partner in a partnership able to claim the small business grant?
Is the grant taxable?
The profit from my business is either minimal or a loss, can I claim the small business grant?
To be eligible for either the grant or payroll co-funding, does my business have to have been trading since 1 September 2019?
Social Distancing
Can I still go to gym/ swimming/ go on a bus?
How can kids social distance at school?
Testing
What is the testing procedure in Guernsey?
The Hardship Fund
Am I entitled to assistance from the hardship fund?
How do I apply for an emergency payment from the fund?
How much will I be entitled to?
What are the contribution conditions for the hardship fund?
What are the residency conditions for the hardship fund?
What is the hardship fund?
Unemployment Benefit
Do I need to have a valid residency certificate to claim unemployment benefit?
How do I claim unemployment benefit?
How much benefit will I receive?
What are the contribution conditions for unemployment benefit?
What is unemployment benefit?
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