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Help and support
Guernsey together
News
FAQs
Contact us
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Frequently asked questions
Frequently asked questions
Education
Can my child go back to school, pre-school, childcare or other educational setting if they don't have a Day 13 test?
Can my child go to school in passive follow-up?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has flu like symptoms and has been sent home from school. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
My child has had mild symptoms for some time now, what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
What do I do if my child is sent home from school with flu-like symptoms?
Why did we close schools?
Employment
Can I claim Sickness Benefit if I have to Self-Isolate?
Essential Travel
Do I need proof that my journey is essential?
I am already in Guernsey and want to leave, am I allowed?
I haven’t been home in ages, what about me?
I’m moving to start a new job/bought a house in the Bailiwick. Can I still come?
I’ve already booked to come to Guernsey, what do I do?
What happens if my visit isn’t essential and I decide to travel anyway?
What is classed as essential travel?
Where can I find more information on essential travel?
Why have the CCA introduced essential travel only?
Financial Support Available to Self-Employed People
How do I claim income support?
I am about to reach pension age - can I claim my pension now or should I wait until the current restrictions are relaxed?
I am in receipt of Old Age Pension but that’s not enough to live on. Is there any other support available?
I’m self-employed - can I claim income support?
I’m self-employed - can I claim sickness benefit?
I’m self-employed - can I claim unemployment benefit?
General
How is COVID-19 transmitted?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has flu like symptoms. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
Should I wear a mask to protect myself?
What are the symptoms of possible cases of COVID-19?
What can I do to protect myself from COVID-19?
What is a coronavirus?
Who are the people who have tested positive?
Health
My child has had mild symptoms for some time now - what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
Should I wear a mask to protect myself?
What are the visiting requirements at the Hospital?
What can I do to protect myself from COVID-19?
Income Support
Do I need to have a valid residency certificate to claim income support?
How do I claim income support?
I live in open market accommodation, does this impact my entitlement?
What about my rent?
What are the contribution conditions for income support?
What if I have savings or other investments?
What if I own my own home?
What is Income support?
What is the maximum rent allowance?
What is the requirement rate?
Who can claim income support?
Payroll co-funding
Am I able to claim in respect of employees who are quarantined outside of Guernsey, or have chosen to reside elsewhere whilst they are furloughed, if I am retaining and still paying them?
Are Business Support payments received taxable?
I am self-employed and do not use a payroll system. How do I claim the payroll co-funding?
I am self-employed and have already claimed the grant. The payroll co-funding has now been extended to self-employed individuals, can I claim this if I have already claimed the grant?
Is the payroll co-funding taxable?
Which of my employees can I include on the payroll co-funding?
Self-Isolation
How do I calculate my self-isolation period?
What does Self-Isolation mean?
Sickness Benefit
How do I claim sickness benefit?
How much benefit will I receive?
I am self-isolating because I have COVID-19 symptoms. Can I claim sickness benefit?
I am self-isolating because I have recently returned to the Bailiwick. Can I claim sickness benefit?
What are the contribution conditions for sickness benefit?
What is sickness benefit?
Testing
Can visitors self-isolate with me and my family? Will we all need to be tested?
Do I have to have a Day 13 test?
How will I receive my test results?
I have received a negative result by text. Does this apply to my whole family/group?
What is the testing procedure in Guernsey?
Travel
Am I required to wear a mask when travelling into and out of the Bailiwick?
Can I self-isolate with other members of my household?
Do I have to take a test on arrival in Phase 5c?
How do I calculate my self-isolation period?
How do I get to the Bailiwick?
I am already in Guernsey and want to leave, am I allowed?
I have been in England visiting someone in a Category 4 region before travelling to a Category 3 region. As I was in a Category 4 region within 7 days of travelling back to Guernsey, does this mean I have to self-isolate for 14 days?
I have travelled to a Category 3 country/region and my partner travelled to a Category 4 at the same time. Do I need to self-isolate for 7 or 14 days if we are isolating together?
I visited a Category 3 country/region and then went to another. Now the original Category 3 country/region has become Category 4. Do I need to self-isolate for 14 days even through it was Category 3 when I was there?
What happens if a country or region changes from Category 4 to Category 3 on the day I am travelling?
What happens if I can't stay in the accommodation I have organised?
What happens on arrival?
What if I or one of my party become ill whilst on Island?
What if I receive a positive test result?
What if there is a second wave of the virus whilst I am in the Bailiwick
What is classed as 'essential' travel?
When providing information to the Border Agency, when does the "7 day prior to arrival" start for travel history?
Why has essential travel only been introduced?
Travel - Regional Variations
What if I land at an airport in a Category 4 country/region and transit the airport to get on a non-stopping coaching to an airport in a Category 3 country/region to fly to the Bailiwick – how many days will I need to self-isolate for?
UK Government’s COVID-19 border restrictions and how they apply to Bailiwick of Guernsey residents
Am I required to self-isolate when I arrive in the UK?
Can I leave my accommodation when I’m self-isolating in the UK?
Do I need to self-isolate in the UK if I am travelling directly from the Bailiwick of Guernsey?
How long do I have to self-isolate for in the UK on my way back to the Bailiwick?
What do I do if I need to stay overnight in the UK before I can get transport back to the Bailiwick?
What do I do when I arrive in the UK?
What happens if I need to go from one port/airport to another in the UK to be able to get transport back to the Bailiwick?
What happens when I arrive back in the Bailiwick?
Unemployment Benefit
Do I need to have a valid residency certificate to claim unemployment benefit?
How do I claim unemployment benefit?
How much benefit will I receive?
What are the contribution conditions for unemployment benefit?
What is unemployment benefit?
Vaccine
Can I come and visit from the UK 2 weeks after I have had the vaccine?
Does the vaccine mean I won’t be able to transmit the virus?
I have questions about the vaccine liability - where do I find out more?
Will Guernsey introduce immunity passports?
Will the vaccine mean I can go on holiday without having to isolate?
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