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Travel
Guernsey together
Help and support
News
Contact us
FAQs
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Frequently asked questions
Frequently asked questions
Business Support
Will I have to repay the business support I receive?
Will I have to repay the business support I received in 2020?
Education
Can my child go back to school, pre-school, childcare or other educational setting if they don't have a Day 13 test?
Can my child go to school in passive follow-up?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has had mild symptoms for some time now, what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
What if a child currently attending school tests positive?
Who can still go to school, college or early years providers?
Employment
Can I claim Sickness Benefit if I have to Self-Isolate?
Essential Travel
I am already in Guernsey and want to leave, am I allowed?
I haven’t been home in ages, what about me?
I’m moving to start a new job/bought a house in the Bailiwick. Can I still come?
I’ve already booked to come to Guernsey, what do I do?
Face coverings
Does my child have to wear a face covering?
When do I have to wear a face covering?
Who is exempt from wearing a facemask?
Financial Support Available to Self-Employed People
How do I claim income support?
I am about to reach pension age - can I claim my pension now or should I wait until the current restrictions are relaxed?
I am in receipt of Old Age Pension but that’s not enough to live on. Is there any other support available?
I’m self-employed - can I claim income support?
I’m self-employed - can I claim sickness benefit?
I’m self-employed - can I claim unemployment benefit?
General
How is COVID-19 transmitted?
I have symptoms of COVID-19. What should I do?
I need to arrange a funeral. What guidance do I need to follow?
I work at a nursery and am unsure whether to turn children away who have recently contracted mild symptoms - I.e runny/ blocked nose, cough, sneezes.
My child has flu like symptoms. The rest of the family are symptomless - do they also have to self-isolate until my child's symptoms have gone?
Should I wear a face covering when I leave my house?
We have shared custody arrangements in place, can this continue?
What are the symptoms of possible cases of COVID-19?
What can I do to protect myself from COVID-19?
What is a coronavirus?
Who are the people who have tested positive?
Who should I contact with my COVID query?
Will public toilets be open?
Health
Are there restrictions on visiting Care Homes or Hospitals?
I have symptoms of COVID-19. What should I do?
My child has had mild symptoms for some time now - what should I do?
My child has recently contracted a runny nose/ blocked nose, mild cough, sneezes - what should I do?
What can I do to protect myself from COVID-19?
What should I do if I think I have Long COVID?
Income Support
Do I need to have a valid residency certificate to claim income support?
How do I claim income support?
I live in open market accommodation, does this impact my entitlement?
What about my rent?
What are the contribution conditions for income support?
What if I have savings or other investments?
What if I own my own home?
What is Income support?
What is the maximum rent allowance?
What is the requirement rate?
Who can claim income support?
Payroll co-funding
Am I able to claim in respect of employees who are quarantined outside of Guernsey, or have chosen to reside elsewhere whilst they are furloughed, if I am retaining and still paying them?
Are Business Support payments received taxable?
I am self-employed and do not use a payroll system. How do I claim the payroll co-funding?
I am self-employed and have already claimed the grant. The payroll co-funding has now been extended to self-employed individuals, can I claim this if I have already claimed the grant?
Is the payroll co-funding taxable?
Which of my employees can I include on the payroll co-funding?
Self-Isolation
How do I calculate my self-isolation period after travel?
What does Self-Isolation mean?
Sickness Benefit
How do I claim sickness benefit?
How much benefit will I receive?
I am self-isolating because I have COVID-19 symptoms. Can I claim sickness benefit?
I am self-isolating because I have recently returned to the Bailiwick. Can I claim sickness benefit?
What are the contribution conditions for sickness benefit?
What is sickness benefit?
Stage 3
Where can I find out more about Stage 3 of lockdown FAQs?
Testing
Can visitors self-isolate with me and my family? Will we all need to be tested?
Do I have to have a Day 13 test?
How will I be contacted if I need to have a COVID-19 test?
How will I receive my test results?
I have received a negative result by text. Does this apply to my whole family/group?
What is the testing procedure in Guernsey?
Travel
Am I required to wear a mask when travelling into and out of the Bailiwick?
Can I self-isolate with other members of my household?
Can I travel during passive follow-up?
How do I calculate my self-isolation period?
How do I get to the Bailiwick?
I am already in Guernsey and want to leave, am I allowed?
I have been in England visiting someone in a Category 4 region before travelling to a Category 3 region. As I was in a Category 4 region within 7 days of travelling back to Guernsey, does this mean I have to self-isolate for 14 days?
I have travelled to a Category 3 country/region and my partner travelled to a Category 4 at the same time. Do I need to self-isolate for 7 or 14 days if we are isolating together?
I visited a Category 3 country/region and then went to another. Now the original Category 3 country/region has become Category 4. Do I need to self-isolate for 14 days even through it was Category 3 when I was there?
What happens if a country or region changes from Category 4 to Category 3 on the day I am travelling?
What happens if I can't stay in the accommodation I have organised?
What happens on arrival?
What if I or one of my party become ill whilst on Island?
What if I receive a positive test result?
When providing information to the Border Agency, when does the "7 day prior to arrival" start for travel history?
Travel - Regional Variations
What if I land at an airport in a Category 4 country/region and transit the airport to get on a non-stopping coaching to an airport in a Category 3 country/region to fly to the Bailiwick – how many days will I need to self-isolate for?
UK Government’s COVID-19 border restrictions and how they apply to Bailiwick of Guernsey residents
Am I required to self-isolate when I arrive in the UK?
Can I leave my accommodation when I’m self-isolating in the UK?
Do I need to self-isolate in the UK if I am travelling directly from the Bailiwick of Guernsey?
How long do I have to self-isolate for in the UK on my way back to the Bailiwick?
What do I do if I need to stay overnight in the UK before I can get transport back to the Bailiwick?
What do I do when I arrive in the UK?
What happens if I need to go from one port/airport to another in the UK to be able to get transport back to the Bailiwick?
What happens when I arrive back in the Bailiwick?
Unemployment Benefit
Do I need to have a valid residency certificate to claim unemployment benefit?
How do I claim unemployment benefit?
How much benefit will I receive?
What are the contribution conditions for unemployment benefit?
What is unemployment benefit?
Vaccine
Are vaccinations going ahead during lockdown?
Can I come and visit from the UK 2 weeks after I have had the vaccine?
Does the vaccine mean I won’t be able to transmit the virus?
I have questions about the vaccine liability - where do I find out more?
Will Guernsey introduce immunity passports?
Will the vaccine mean I can go on holiday without having to isolate?
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