If you have any symptoms of COVID-19 you should call the Clinical Helpline on either 01481 756938 or 01481 757939. If you feel very unwell, phone 999 and tell the operator of your symptoms. Please do not visit your GP or the Emergency Department at the hospital unannounced.
When you call the Clinical Helpline they will ask you a series of questions to determine whether you need a COVID-19 swab.
If you have been advised to have a COVID test, you must self-isolate until you have received a negative test result and your symptoms have gone. If you do not need a COVID test, you must self-isolate until these symptoms are gone. You can then return to work or school, subject to any requirements your employer might have. It does not apply to those with diarrhoea and vomiting – in these cases a person must be symptom free for 48 hours before they return to work or school.
If, following advice from the Clinical Helpline, you have been referred for a COVID-19 test you will be contacted by the Scheduling Team. Where possible, tests for symptomatic patients (those showing symptoms of COVID-19) are scheduled within 24 hours of calling the helpline.
If you are unable to drive yourself to the testing centre at the Princess Elizabeth Hospital, a member of your family may drive you there. You will need to sit in the back of the car, with a mask on if you have one available. You will also need to ensure that you sanitise the car after you have been for your test.