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Guidance for Lodgers and Tenants regarding Urgent Housing Issues

The current advice is to stay at home unless you are shopping for basic necessities, any medical need, to undertake exercise or travelling to and from work if permitted to do so. However, we are aware that there are some circumstances where you may not be able to stay in your home and this page seeks to provide some advice. 

If you have any questions or need further support about urgent tenancy issues, please email housinghelp@gov.gg or call 01481 756535. This line is open between 08:30 and 16:00 Monday to Friday, excluding bank holidays. 

COVID-19 contacts

Clinical questions

Monday to Friday 08:00-16:00 (email inbox monitored between 09:00-17:00 Monday to Friday)

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Monday to Friday 09:00-17:00

Individuals with financial concerns

Monday to Friday 08:30-16:00

Guidance for critical businesses and workers

Monday to Friday 09:00-17:00

Accommodation Advice

Monday to Friday 08:30-16:00