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Guidance for Lodgers and Tenants regarding Urgent Housing Issues

As we move into Phase 5, our new normal, there may still be some circumstances in which people may not be able to stay in their home and this page seeks to provide some advice. The dedicated helpline has now closed, but if you have any questions please don’t hesitate the Social Housing Team.  

COVID-19 contacts

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Critical workers

Monday to Friday 09:00-17:00


Monday to Friday 08:30-17:00