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Financial support for individuals

A range of benefits are available from Social Security for people in financial need as a direct result of the Coronavirus. If you are of working age please call 01481 732516 (The line is open Monday to Friday from 8.30am to 4.00pm) or email if you need financial support because: 

  • You have been made redundant
  • You are in employment or self-employment but have severely reduced household income (for example as a result of reduced working hours or rates of pay)
  • You are unable to work because you are sick, in self-isolation, your place of work is closed or you are caring for a dependent child (and are unable to work from home)

The Social Security Offices at Edward T Wheadon House are currently closed to callers in person. Staff who are essential to the payment of benefits are working in the back office and at home to make sure that pensions, income support and all other weekly paid benefits continue to be paid. The staff are dealing with hundreds of calls and emails from people needing to make new claims. If you can’t get through on the telephone please send an email, including your name and contact telephone number, to and someone will get back to you as soon as possible. If you can’t use the telephone, please ask a family member, friend or colleague to phone on your behalf or alternatively email

In order to find out which benefits you quality for, please have details of your household income, rent or mortgage interest and bank account to hand as this will help to speed up the application process. 

Some basic information about the various benefits available from Social Security for people who are ill, self-isolating, unemployed or who need financial support at this time for whatever reason, can be read below.

COVID-19 contacts

Clinical questions

Monday to Friday 08:00-16:00 (email inbox monitored between 09:00-17:00 Monday to Friday)

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Monday to Friday 09:00-17:00

Individuals with financial concerns

Monday to Friday 08:30-16:00

Guidance for critical businesses and workers

Monday to Friday 09:00-17:00

Accommodation Advice

Monday to Friday 08:30-16:00