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Financial Support for Individuals

The hardship fund scheme ended on 25 June 2020. However, there are still a range of benefits are available from Social Security. 

People of working age are asked to call 01481 732500 or email if they need financial support because: 

  • they have been made redundant,
  • they are in employment or self-employment but have severely reduced household income, for example as a result of reduced working hours or rates of pay, or
  • they are unable to work because they are sick, in self-isolation and unable to work from home.

Benefit claims will be taken over the telephone. People will be asked for information about their circumstances to find out which benefit or benefits they qualify for. Callers are asked to have details of their household income, rent or mortgage interest and bank account to hand as this will help to speed up the application process.

The line is open Monday to Friday from 8.30am to 4.30pm.

The Social Security Offices at Edward T Wheadon House are open to callers in person, although we would encourage people to make enquiries by telephone or email in the first instance.

COVID-19 contacts