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Cleaning guidance for accommodations hosting critical workers and/or individuals self-isolating

SARS-CoV-2 is the name of a newly discovered virus. It is a type of coronavirus, named for the crown-like spikes on its surface, and causes the illness known as COVID-19. Coronaviruses cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome

Coronaviruses are zoonotic, meaning they are transmitted between animals and people and cannot be treated using antibiotics. They cannot grow outside the body but can live in the environment for long periods of time.

SARS-CoV-2 has an incubation period of 1-14 days. The incubation period refers to the time that the virus will be in the body before any symptoms of COVID-19 illness are experienced.

Please continue to be extra vigilant for any symptoms of COVID-19. More information about the symptoms and how you can treat symptoms at home is available at:

If any staff or visitors start to experience any symptoms, no matter how mild, please contact the Clinical Helpline by calling 01481 756938 or 01481 756969.

COVID-19 contacts

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Critical Travel

Monday to Friday 09:00-17:00


Monday to Friday 08:30-17:00

Financial support for individuals

Monday to Friday 8:30 - 16:00

Business Queries

Monday to Friday 09:00-17:00