Skip to main content

Business guidance

This page was last updated on 16 May 2022

  • Business owners and managers are being asked to please support staff who are sick, actively encourage them to stay at home when unwell and certainly not ask them to come into work.
  • Due to the need to preserve existing LFT stocks and ensure they are used appropriately; businesses will no longer be able to receive packs of LFTs from the States.


There needs to be an acceptance that the Bailiwick will see cases of COVID-19 infection as the virus becomes endemic rather than pandemic.

The future will look different. Businesses and their workforces will need to continue adapting as they have throughout the pandemic as we settle into our new normal.

As a community we will need to maintain the positive changes we have all got used to as a result of COVID-19 as we move into our post-pandemic work lives. For example, respiratory and hand hygiene and the ‘stay at home’ message if you or a member of your workforce is unwell, needs to become the norm.

Basic hygiene and respiratory etiquette will reduce the transmission of ALL viruses, not just COVID-19.

As a community, we need to continue to work together to ensure we stay safe.

Due to the need to preserve existing LFT stocks and ensure they are used appropriately; businesses will no longer be able to receive packs of LFTs from the States.

Frequently Asked Questions

What level of risk does my business operate in, in relation to the potential for transmission of COVID-19 amongst the workforce and/or its customers and also its impact on my business?

High-risk of COVID-19 transmission businesses

High Risk businesses are those where:

  • The business has a high proportion of workers who have not been vaccinated / only part-vaccinated
  • The business has workers or customers who are at high clinical risk from COVID-19
  • Critical work streams can only be carried out by one member of staff
  • There is frequent close contact between large numbers of staff and / or customers, without social distancing in place and/or safety screens
  • There is close contact between colleagues and customers in small areas of low ventilation, over a sustained period
  • There is a high level of sharing of resources, workstations, surfaces, etc where regular cleaning is not feasible or possible
  • The business cannot operate remotely
  • Individual staff members work across multiple sites, with interaction with multiple colleagues and/or members of the public

Medium-risk of COVID-19 transmission businesses

Medium Risk businesses are those where:

  • A high proportion of the workforce is fully vaccinated
  • Critical work streams are carried out by just one or two members of staff, but detailed Process Manuals and training guides are in place as a back up
  • There is frequent close contact between staff members and / or customers, but in large areas with good ventilation
  • There is frequent close contact between staff members and/or customers, in small areas, but safety screens and good ventilation have been implemented
  • Frequent hand hygiene is difficult to implement within the business but there are few shared resources
  • There is frequent sharing of resources / workspaces, but regular cleaning protocols are in place
  • Remote working is possible for some staff, but managed in shifts

Low-risk of COVID-19 transmission businesses

Low Risk businesses are those where:

  • All staff members have been fully vaccinated
  • Critical work streams can be carried out by multiple individuals
  • The business can operate remotely, easily and quickly
  • 2-metre social distancing between workers and / or customers can be implemented
  • The premises are highly ventilated
  • Staff can work remotely from home when required
  • There is limited staff and/or customer interaction within the business
  • There is limited use of shared resources such as workstations, vehicles, etc within / outside the premises
  • There are good hand hygiene processes in place within the workplace
  • There is good respiratory hygiene in the workplace
  • There are enhanced hygiene and cleanliness measures in the workplace, including frequent cleaning of shared surfaces, areas, etc

COVID-19 Business Continuity planning

Businesses are advised to implement Business Continuity Plans. These should include measures which ensure your business can continue to operate if there was a spread of COVID-19 amongst your workforce, your customers and/or within your business premises.

While double vaccination reduces the symptoms of COVID-19 and its transmission rates, it is still possible for vaccinated individuals to both catch and spread the virus. Therefore, COVID-19 presents a continued risk to businesses, their workforce and their customers.

Those in the workplace who have not been vaccinated or are only part-vaccinated, have a higher risk of both catching and transmitting COVID-19 in the workplace and of experiencing more severe symptoms. Whilst complying with data protection legislation and not requiring staff to confirm their vaccination status it would be beneficial for business to understand the level of risk within the workforce for business continuity planning.

Planning should include implementation of risk management procedures that reduce the risk of transmission of COVID-19 in the workplace. Plans should also be put in place in the event that a member of the workforce, or a customer in close contact with your workforce, tests positive for COVID-19.

Considerations include:

  • Have you identified the level of risk your business operates in, in relation to the transmission of COVID-19 within the workforce / amongst customers?
  • If your business operates in a high-risk environment, do you have sufficiently robust risk management policies in place to mitigate this risk?
  • What are the minimum staff numbers required to operate your business?
  • What measures can be put into place to ensure minimum required staff operating numbers can be achieved, in cases where transmission of COVID-19 within the business has occurred?
  • Is it possible to implement shift working, or premises-based ‘shifts’, which separate groups of staff, to mitigate transmission of the virus amongst the full workforce?
  • Do you have the right mix of skills and knowledge within each of the shift groups?
  • Can you implement a 2-metre social distance between staff and customers within the premises?
  • Can you implement and/or encourage staff home-working without it being detrimental to the business?
  • Do your premises have good ventilation such as windows, doors and shutters? Can improved ventilation measures be implemented?
  • Is your business set up to operate remotely? Can this be implemented quickly?
  • Have you identified the most critical work streams and workers for your business, without which your business cannot operate? Do you have a backup plan should these workers test positive for COVID-19?
  • Do staff members have the skills to multi-task in the absence of colleagues? Can training be implemented to upskill staff to cover workstreams?
  • Does the business have up-to-date, detailed Process Manuals in place for key service/work areas? Have these been shared with the workforce? In their absence, can Process Manuals be implemented?
  • Do you record and have easy access to information on staff access to the business premises by date and time and by area worked in? If not, can you implement these records?
  • Is the workforce clear about your COVID-19 protocols and response plans and do they understand them?
  • Do you have a protocol in place for contacting staff members easily and quickly, outside of working hours, should the need arise?

Sector Specific Advice

COVID-19 contacts

COVID-19 Helpline

Monday to Friday 09:00-14:00

Email inbox monitored Monday to Friday 09:00-17:00

Please send clinical questions to  all non-clinical questions to


Monday to Friday 08:30-17:00

Travel Tracker

Monday to Friday 09:00-14:00