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Business operations and essential workers

This page was last updated on 22 February 2021 at 11:00hrs.

Stage 1 of lockdown began on Monday 22 February 2021 across the Bailiwick.

For more on stage 1, please go to the lockdown framework at:

If you think that a business is not complying with the rules and regulations, please complete the online form available at:

The CCA has published the framework for exiting the current lockdown. The full detail is available at, but specific detail for businesses can be found on this page. 

Essential Retail

In all cases, the items listed as essential must be the primary items sold, either individually or combined. No new product lines should be added to the items usually provided.

The following is a list of retail and wholesale premises and types of businesses that are considered essential retail outlets. If your retail sector is not on the list it is not considered essential during this period:

  • Retail and wholesale sale of food, beverages (including intoxicating liquor) and newspapers.
  • Retail sale of household consumer products necessary to maintain the safety and sanitation of residences and businesses.
  • Pharmacies/chemists and retailers providing pharmaceuticals, pharmaceutical or dispensing services.
  • Fuel stations and heating fuel providers.
  • Retail sale of essential items for the health and welfare of animals, including animal feed and medicines, animal food, pet food and animal supplies including bedding.
  • Laundries.
  • Banks, loan agencies, post offices, insurance brokers.

Essential retail outlets must abide by the strict social distancing requirements in place (people should be spaced more than 2 metres apart); adhere to hygiene guidelines and have to wear face coverings; and ensure sale of only products that are usually provided from the premises.

If essential retail outlets are providing a delivery service, the requirements below must be followed: 

  • Goods must be packed for delivery in line with social distancing and hygiene guidelines, including the wearing of gloves.
  • Deliveries must take place as part of a planned itinerary, and goods must not be sold by delivery drivers to other parties.
  • Deliveries must be undertaken by no more than one person wearing gloves.
  • A 70% alcohol hand gel should be rubbed on the gloves between deliveries.
  • Delivered goods must be left on the doorsteps of premises or in an agreed outside place – there must be no direct customer interaction.

COVID-19 contacts

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Critical Travel

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