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COVID-19 Symptoms

As the situation regarding the coronavirus has developed, guidance has been produced covering a variety of topics. This information is being updated as the advice changes so please keep checking back to ensure you have the most up-to-date version.

The symptoms that you should be aware of are:

  • New and severe fatigue
  • New muscle ache for no obvious reason
  • Headache (sinus pain, pain around eyes)
  • Loss of smell/taste
  • Sore throat
  • Fever (high temperature, rigors, chills, can’t get warm)
  • Shortness of breath, chest tightness
  • Continuous new cough
  • Children and Over 80s and 90s – loose stool, mild fever, not themselves with a cough presenting later

If you do start to experience any symptoms, no matter how mild, please contact the Clinical Helpline by calling 01481 756938 or 01481 756969.

If you feel very unwell, phone 999 and tell the operator of your symptoms. Please do not visit your GP or the Emergency Department at the hospital unannounced.

If you have been advised to have a COVID test, you must self-isolate until you have received a negative test result and your symptoms have gone. If you do not need a COVID test, you must self-isolate until these symptoms are gone. You can then return to work or school, subject to any requirements your employer might have. It does not apply to those with diarrhoea and vomiting – in these cases a person must be symptom free for 48 hours before they return to work or school.

If, following advice from the Clinical Helpline, you have been referred for a COVID-19 test you will be contacted by the Scheduling Team. Where possible, tests for symptomatic patients (those showing symptoms of COVID-19) are scheduled within 24 hours of calling the helpline.

If you are unable to drive yourself to the testing centre at the Princess Elizabeth Hospital, a member of your family may drive you there. You will need to sit in the back of the car, with a mask on if you have one available. You will also need to ensure that you sanitise the car after you have been for your test.

If you require any further information we have more details on our testing webpage here:

If someone has, for example, a lingering cough, they should seek advice from a health practitioner before they return to work. 

This is good infection prevention control at any time, but is particularly important whilst the Bailiwick continues to manage the COVID-19 pandemic. Evidence proves that this advice could reduce the potential spread of respiratory illness by 60%.

Islanders need to understand that self-isolation means that you must stay at home. Just staying away from work/school/day-care is not sufficient to stop the spread. Popping to the shop, going to church, having people round for a cup of tea will undermine the effectiveness of self-isolation and will not prevent the spread of respiratory illnesses. More information on self-isolation is available here.

More information about the process of getting tested can be found here.

More information on the Emergency Department Charges can be found at

How to treat Coronavirus symptoms at home

There is no specific treatment for COVID-19 but there are ways you can try and ease the symptoms at home until you recover.

The NHS have published some guidance on how you can treat a high temperature and cough and things to try if you're feeling breathless. This information can be found online here: How to treat coronavirus (COVID-19) symptoms at home - NHS ( 


COVID-19 contacts

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Critical workers

Monday to Friday 09:00-17:00


Monday to Friday 08:30-17:00