Travel Tracker

All travellers arriving into the Bailiwick, including critical workers, medical, compassionate and business tunnel travellers, need to create a Travel Tracker account and register their journey. The only exemption to this is intra-Bailiwick flights.

In order to create an account you will need an email address and a contact number that you can be contacted on during your self-isolation period. If you provide a mobile number, you will then receive your negative result by text. If you do not provide a mobile number, or have a positive result, you will receive a call. 

An email address cannot be associated with more than one Travel Tracker account. Therefore, if you are travelling as a couple and only have one email address between you, you will need to create a new account for the second person. Further information on how to do this can be found further down this page.

The support staff at the port will also be able to help you set one up on arrival and then go on to create an account.

If you have a mobile device with camera, this will speed up the process on arrival. However, if you don’t have the above available to you then when you arrive in Guernsey you will be able to create your account using one of our kiosks. Support staff will be available to help anyone who is unclear on what they need to do.

In order to register your journey on the Travel Tracker, you will need to know the following:

• date of arrival into Guernsey
• date of departure from Guernsey (if applicable)
• the list of countries and regions you will have visited in the 7 days prior to your arrival in Guernsey
• your self-isolation address (you cannot self-isolate somewhere that has shared facilities i.e. a campsite or boat)

Once registered, you can amend your self-isolation address under exceptional circumstances, by completing an online form which can be found here. Exceptional circumstances can be, but are not limited to:

• A change in travel plans due to weather leading to a delay in arrival;
• A change in travel history requiring longer self-isolation; or
• The self-isolation address no longer being available.

If your travel is disrupted and you need to amend your travel history you can go online to the Travel Tracker and register a new journey. On the day of travel your updated journey will be at the top of the list of planned journeys. If you cannot register a new journey. You can complete this online form. 

If you are travelling to the Bailiwick with a self-isolation exemption under the follow categories:

• A Business Tunnel
• Critical Worker Travel
• Medical Travel
• Compassionate Travel

If you are travelling to the Bailiwick with a self-isolation exemption as a Critical Worker you MUST register using the Travel Tracker and state your travel history for the 7 days prior to travel - please select the 'no test - 14 day self-isolation' option.

If you have an approved critical worker form, please check the testing requirements listed. If your form states that you need a Day 1 test, this must be booked through the scheduling team and carried out at the PEH and not done as a self-swab at the airport or harbour. If a Day 1 test is not a specific requirement of your approved form, but you wish to self swab on arrival at the airport or harbour, you are welcome to do so but please be aware this test will not alter the conditions of your critical worker exemption. It is your responsibility to book your day 1 test prior to travelling to Guernsey. Failure to comply with the terms of your exemption paperwork will result in you being subject to mandatory self-isolation for 14 days on arrival in the Bailiwick.

On the day of travel you MUST have your exemption paperwork with you. This should be shown to the Welcome Team or the Guernsey Border Agency on arrival in the Bailiwick. They will let you know what you need to do at the port to meet the conditions of your exemption(s) and to fulfil your legal self-isolation requirements.

If you are travelling on a Business Tunnel – please register and select the ‘no test – 14 day self-isolation’ option. This will then register your self-isolation address in the Bailiwick if you have to remain in the Bailiwick beyond the terms of your Business Tunnel due to travel disruption.

Children aged 12 to 17 will need to be tested and must be added to the account of one travelling adult.

Children aged under 12 will not need to take a self-swab test on arrival but will have a test on Day 7 if applicable.

Children between the ages of 12 and 17 are able to travel unaccompanied. In these circumstances, they will need to create their own Travel Tracker account and register their journeys. When asked if they need to register any children travelling with them, please select ‘no’. 

If you don’t have an email address, or need to set up an extra one, there are a number of providers that allow you to do this for free. Some providers are listed below with a link to set an account up.

• Gmail
• AOL
• Outlook
• Mail.com
• Yahoo! Mail

If your travel is disrupted and you end up travelling to the Bailiwick by a different means, or arriving on a different day, you will need to complete a new pre-arrival form. For example, if you are due to fly from Southampton at 19:15 and the flight is cancelled, and you end up coming on the boat from Portsmouth the following day, you will need to complete a new journey.

On arrival, you will be given a testing kit which will include everything you need to take your sample. Your pack will include:

• Swab
• Green screw topped tube
• Plastic envelope

You will need to take two samples, one from the back of your throat and the other from the inside of your nose – using the same swab.

Please make sure you scan the barcode on the green screw topped tube to register your test against your Travel Tracker account, this will let the Laboratory know that you have submitted your test.

Once you have completed your test, please ensure the lid is secure and then take it in the envelope to the exit desk.

For a more detailed step by step guide on the process of self-swabbing please see the download below. There are also videos about what happens at both the airport and harbour available below.

Day 7 tests will be taken by a clinician at the Princess Elizabeth Hospital testing facility. You will be contacted by the scheduling team to book your Day 7 test. More information can be found on the ‘Getting Tested’ webpage. 

Day 1 is the day you travel into the Bailiwick, whatever time you arrive. If you are eligible for a Day 7 test, you can go out as soon as you receive a negative test result (please bear in mind this could take up to 48 hours). If you are self-isolating for 14 days, you are free to leave your self-isolation at 00.01am on Day 15.

You will receive the result of your Day 7 test in the same way as you received the test result from the swab you took on arrival at the port. Families groups will receive their test results by telephone call. Please note that this may mean that not all family members will receive their results on the same day. You must remain in self-isolation until all members of your group have received a negative result.

Enhanced passive follow-up means the person: 

• cannot go to indoor venues such as restaurants (including those offering al fresco dining), clubs, cafes, pubs, gyms, swimming pools, theatres or cinemas
• can only go to indoor shops for the purpose of buying essentials such as food or toiletries
• must not attend any gathering of more than 10 people
• if they attend any gatherings of fewer than 10 people, it should be in a room exclusively used by that group with controlled toilet facilities and a record should be kept of those attending for 14 days
• cannot use public transport, unless it is a taxi with the appropriate mitigation in place to protect the driver
• if they work in public facing roles (i.e. retail assistants, receptionists, teachers etc) cannot return to work while under enhanced passive follow-up.  Other workers should inform their employer to ensure they carry out a risk assessment and put in place and necessary measures.  Children in enhanced passive follow-up cannot go to school
• must at all times be vigilant for symptoms, however mild, of COVID-19; must report any such symptoms immediately to Public Health; and must comply with any instructions given by Public Health thereafter (which may, for the avoidance of doubt, include an immediate resumption of self-isolation)
• must not enter a nursing, care or residential home without the prior agreement of the manager of the home, received after having informed the manager of the home of their status as being subject to these restrictions and should not return to work there unless they have an agreed method statement with Public Health
• must not, other than in an emergency, enter the Princess Elizabeth Hospital, and in an emergency must give prior notification of their status as being subject to these restrictions before entering the Princess Elizabeth Hospital if reasonably practicable in all the circumstances and should not return to work there unless they have an agreed method statement with Public Health
• must inform any other healthcare provider (for example, a doctor, optometrist or dentist) of their status as being subject to these restrictions when making any appointment for care
• must, so far as reasonably practicable, keep a record of people met and places visited (to assist with contact tracing if necessary); and
• must comply with any additional conditions and restrictions imposed from time to time by the Medical Officer of Health.

Anyone in enhanced passive follow-up is strongly advised to where a facemask and practice social distancing when they are outside their home, including at work. They should also always observe good hand hygiene and respiratory etiquette.

Passive follow up means a person:

• must at all times be vigilant for symptoms, however mild, of COVID-19; must report any such symptoms immediately to Public Health; and must comply with any instructions given by Public Health thereafter (which may, for the avoidance of doubt, include an immediate resumption of self-isolation);
• must not enter a nursing, care or residential home without the prior agreement of the manager of the home, received after having informed the manager of the home of their status as being subject to these restrictions and should not return to work there unless they have an agreed method statement with Public Health; 
• must not, other than in an emergency, enter the Princess Elizabeth Hospital, and in an emergency must give prior notification of their status as being subject to these restrictions before entering the Princess Elizabeth Hospital if reasonably practicable in all the circumstances and should not return to work there unless they have an agreed method statement with Public Health; 
• must inform any other healthcare provider (for example, a doctor, optometrist or dentist) of their status as being subject to these restrictions when making any appointment for care;
• must, so far as reasonably practicable, keep a record of people met and places visited (to assist with contact tracing if necessary); and
• must comply with any additional conditions and restrictions imposed from time to time by the Medical Officer of Health.

A person may enter the Princess Elizabeth Hospital to visit a patient who is seriously ill if the management of the hospital agrees and if a method statement has been agreed with Public Health.

In terms of school attendance, any student who has received a negative COVID-19 test result from their day 7 test and moved into the seven-day passive follow-up phase is able to attend school. 

In the unfortunate event that you test positive for COVID-19 in the Bailiwick, you will be given clear instructions what to do and must remain in self-isolation until you receive confirmation from Public Health that you can leave mandatory self-isolation. More information on self-isolation can be found here.