Travel Tracker

The only people that do not need to use the Travel Tracker are those travelling on intra-Bailiwick flights. All other travellers arriving into the Bailiwick, including critical workers, medical, compassionate and business tunnel travellers, need to create a Travel Tracker account and register their journey.

In order to create an account you will need an email address and a contact number that you can be contacted on during your self-isolation period. If you provide a mobile number, you will then receive your negative result by text. If you do not provide a mobile number, or have a positive result, you will receive a call. 

An email address cannot be associated with more than one Travel Tracker account. Therefore, if you are travelling as a couple and only have one email address between you, you will need to create a new account for the second person. Further information on how to do this can be found further down this page.

The support staff at the port will also be able to help you set one up on arrival and then go on to create an account.

If you have a mobile device with camera, this will speed up the process on arrival. However, if you don’t have the above available to you then when you arrive in Guernsey you will be able to create your account using one of our kiosks. Support staff will be available to help anyone who is unclear on what they need to do.

In order to register your journey on the Travel Tracker, you will need to know the following:

• date of arrival into Guernsey
• date of departure from Guernsey (if applicable)
• the list of countries and regions you will have visited in the 14 days prior to your arrival in Guernsey
• your self-isolation address (you cannot self-isolate somewhere that has shared facilities i.e. a campsite or boat)

Once registered, you can amend your self-isolation address under exceptional circumstances, by completing an online form which can be found here. This may be because:

• You are travelling onto Alderney, Herm & Sark but need to spend one night in Guernsey
• You have a change in travel plans due to weather leading to a delay in arrival;
• You have a change in travel history requiring longer self-isolation; or
• The self-isolation address is no longer available.

If your travel is disrupted and you need to amend your travel history you can go online to the Travel Tracker and register a new journey. On the day of travel your updated journey will be at the top of the list of planned journeys. If you cannot register a new journey. You can complete this online form.

If you are travelling to the Bailiwick with a self-isolation exemption under the follow categories:

• Critical Worker Travel
• Medical Travel
• Compassionate Travel
• A Business Tunnel (currently suspended)

If you are travelling to the Bailiwick with a self-isolation exemption as a Critical Worker you MUST register using the Travel Tracker and state your travel history for the 14 days prior to travel - please select the 'no test - 14 day self-isolation' option.

If you have an approved critical worker form, please check the testing requirements listed. More information for Critical Workers can be found at https://covid19.gov.gg/guidance/travel/critical. 

On the day of travel you MUST have your exemption paperwork with you. This should be shown to the Welcome Team or the Guernsey Border Agency on arrival in the Bailiwick. They will let you know what you need to do at the port to meet the conditions of your exemption(s) and to fulfil your legal self-isolation requirements.

Children aged 12 to 17 will need to be tested and must be added to the account of one travelling adult.

Arrivals from Category 4 countries and regions: Children aged 12 to 17 will be required to self-isolate until they have received a negative result from a Day 13 test. If you decline a Day 13 test, you will have to self-isolate for 21 days. More information is available further down this page. 

Children under 12 will not need to be tested on Day 1, but testing on Day 13 is encouraged, though not compulsory. Children under 12 who travel from a Category 4 country or region will also have to be tested at day 13 if they intend to return to a school, pre-school, childcare or nursery setting. 

Where a household have decided to self-isolate together, children can only return to a school pre-school or nursery setting once ALL members of that household bubble have received a negative test result from a test undertaken on day 13 or later.

Arrivals from Category 2 or 3 countries and regions: Children aged under 12 will not need to take a self-swab test on arrival or on Day 7.

Children between the ages of 12 and 17 are able to travel unaccompanied. In these circumstances, they will need to create their own Travel Tracker account and register their journeys. When asked if they need to register any children travelling with them, please select ‘no’.

If you don’t have an email address, or need to set up an extra one, there are a number of providers that allow you to do this for free. Some providers are listed below with a link to set an account up:

• Gmail
• AOL
• Outlook
• Mail.com
• Yahoo! Mail

If your travel is disrupted and you end up travelling to the Bailiwick by a different means, or arriving on a different day, you will need to complete a new pre-arrival form. For example, if you are due to fly from Southampton at 19:15 and the flight is cancelled, and you end up coming on the boat from Portsmouth the following day, you will need to complete a new journey.

On arrival, you will be given a testing kit which will include everything you need to take your sample. Your pack will include:

• Swab
• Green screw topped tube
• Plastic envelope

You will need to take two samples, one from the back of your throat and the other from the inside of your nose – using the same swab.

Please make sure you scan the barcode on the green screw topped tube to register your test against your Travel Tracker account, this will let the Laboratory know that you have submitted your test.

Once you have completed your test, please ensure the lid is secure and then take it in the envelope to the exit desk.

For a more detailed step by step guide on the process of self-swabbing please see the download below. There are also videos about what happens at both the airport and harbour available below.

When you arrive in Guernsey:

• Please ensure that you have transport organised to take you to your accommodation. Bicycles or buses are not a suitable method of transport to self-isolation. Walking is also not a suitable mode of transport to self-isolation.
• It is recommended that you use your own vehicle wherever possible for onward travel to your destination to begin the mandatory self-isolation period.
• Where this is not possible, a friend or family member may collect you provided you sit in the rear of the vehicle, you continue to wear a face covering, the windows are kept open and the vehicle is cleaned after use with detergent/water or suitable detergent/disinfectant wipes.
• Hire cars may be used so long as they stay at your isolation address unused for at least 72 hours and have a full valet clean before re-hire.
• If there is no alternative, a taxi can be used. Taxi availability at the time of your arrival cannot be guaranteed so please ensure that you pre-book to avoid considerable delays to your journey. Only one passenger is permitted per journey, unless it is a returning couple/family and they are going to self-isolate together. A list of taxi operators currently doing arrival pick-ups can be found in the download below. Please note, taxi fares from the airport may be more than the standard rate – please check with the operator when booking what your fare will be. 
• Passengers must continue to wear face coverings until such time as they reach their final destination.
• When you leave the airport or harbour, you must go straight to your final destination. Do not stop to shop for groceries etc on the way.

Please note that buses and bicycles cannot be used as a means of transport to your self-isolation address or to the testing centres.

We understand that you may have friends or relatives who wish to greet you on your arrival. However, as you are in self-isolation, please ask them to do this from a distance, either waving to you from the airport viewing gallery or by the viewing platform or side of the harbour. There should be no physical contact, such as handshakes, hugs or kisses.

Self-isolation is separating yourself from physical contact with the rest of the community (including those you live with where possible). For those arriving in the Island who may choose to self-isolate in a hotel or guest house, or in a multi-occupancy building this means staying in your own room and having your meals delivered.

If available, you should use a separate bathroom from the rest of the household.

You must remain in your home - except for getting medical care. Do not go to work, school, or public areas, and do not use public transport or taxis until you have been told that is safe to do so. You will need to ask for help if you require groceries, other shopping or medications.

Full details and guidance regarding self-isolation can be found here: https://covid19.gov.gg/support/protect.

If you are leaving self-isolation for a test at the East Arm, you should follow the same guidance with regard to transport.

If you are self-isolating with other people in your household, you will need to complete an online form which can be found at www.gov.gg/isolatetogether. This is to ensure that everyone is registered and offered a day 13 test where applicable. Please do this in conjunction with your Travel Tracker journey. 

Day 7 tests will be a supervised self-administered swab at the East Arm testing facility. Once you have registered your travel you will automatically receive a text/email with your allocated date and time to attend. Please do not attend at any other time. More information can be found on the ‘Day 7/13 Testing’ webpage. 

The Bailiwick of Guernsey has achieved consistent, sustained control of the virus that causes COVID-19, but it remains vulnerable to re-introduction, particularly while surrounding jurisdictions are experiencing high prevalence rates of infection.

The testing programme for travellers has been developed to mitigate the risk of reintroduction of COVID-19 with the dual aims of:

• Detecting more infections in travellers before they can be spread to the community; and
• Achieving early detection of any escaped cases/clusters, which can be targeted with the test/trace/isolate processes to interrupt any ongoing transmission and snuff out outbreaks before they lead to widespread community transmission.

To help find and extinguish any ‘missed’ infections and thereby stop the virus taking hold in the islands, end of isolation testing on Day 13 is being offered to travellers. This is to detect late presenting infections and is in line with ECDC guidance.

Everyone arriving from Category 4 regions and countries is now required to self-isolate until they have received a negative result from a day 13 test. If you decline a day 13 test, you will have to self-isolate for 21 days. Those who choose to self-isolate with someone who has travelled to the Bailiwick will also have to adhere to the same requirement. Children under 12 will not need to be tested on Day 1, but testing on Day 13 is encouraged, though not compulsory.

If anyone in your household does not agree to have a Day 13 test or, having agreed, does not have a Day 13 test, the whole household must continue to self-isolate until the end of the 21 day period, even if some members of the household receive a negative result from their Day 13 test.

If you are self-isolating with other people in your household, you will need to complete an online form which can be found at www.gov.gg/isolatetogether. This is to ensure that everyone is registered and offered a day 13 test. 

Children under 12 who travel from a Category 4 country or region will also have to be tested at day 13 if they intend to return to a school, pre-school, childcare or nursery setting. 

Where a household have decided to self-isolate together, children can only return to a school pre-school or nursery setting once ALL members of that household bubble have received a negative test result from a test undertaken on day 13 or later.

These changes are applicable to all those who arrived from 8th December 2020 and are currently in self-isolation.

You will receive a text/email when you register your travel with your allocated date and time to attend the East Arm testing facility. Please do not attend at any other time. If you have any queries regarding your Day 13 test please email travel.tracker@gov.gg

Any breach of the Bailiwick's self-isolation rules can result in a fine of up to £10,000.

Those who receive a negative day 13 test result can leave self-isolation immediately, though those tested as part of a family or group will have to wait for each member to receive a negative test result. Conditions of participation will be provided to those who take part.

Whilst there is benefit to travellers of taking a day 13 test, it presents a significant benefit to the community by picking up late presenting infections before the end of the 14 day self-isolation period.

Please note that Critical Workers must follow the requirements set out in their exemption paperwork. This may include additional COVID tests.

Day 1 is the day you travel into the Bailiwick, whatever time you arrive. If you are eligible for a Day 7 test, you can go out as soon as you receive a negative test result (please bear in mind this could take up to 48 hours). If you are self-isolating for 14 days, you are free to leave your self-isolation at 00.01am on Day 15.

You will receive the result of your Day 7 test in the same way as you received the test result from the swab you took on arrival at the port. Families groups will receive their test results by telephone call. Please note that this may mean that not all family members will receive their results on the same day. You must remain in self-isolation until all members of your group have received a negative result.

Passive follow up means a person:

• Must at all times be vigilant for symptoms, however mild, of COVID-19; must report any such symptoms immediately to the Clinical Helpline; and must comply with any instructions given by Public Health thereafter (which may, for the avoidance of doubt, include an immediate resumption of self-isolation);
• Must not enter a nursing, care or residential home without the prior agreement of the manager of the home, received after having informed the manager of the home of their status as being subject to these restrictions and should not return to work there unless they have an agreed method statement with Public Health; 
• Must not, other than in an emergency, enter the Princess Elizabeth Hospital, and in an emergency must give prior notification of their status as being subject to these restrictions before entering the Princess Elizabeth Hospital if reasonably practicable in all the circumstances and should not return to work there unless they have an agreed method statement with Public Health; 
• Must inform any other healthcare provider (for example, a doctor, optometrist or dentist) of their status as being subject to these restrictions when making any appointment for care;
• Must, so far as reasonably practicable, keep a record of people met and places visited (to assist with contact tracing if necessary); and,
• Must comply with any additional conditions and restrictions imposed from time to time by the Medical Officer of Health.

Travel during passive follow-up is allowed, but for Category 2 a pre-departure test will be requested.

A person may enter the Princess Elizabeth Hospital to visit a patient who is seriously ill if the management of the hospital agrees and if a method statement has been agreed with Public Health.

In terms of school or Early Years attendance, any student who has received a negative COVID-19 test result from their day 7 test (Category 2 countries and regions) and moved into the 7-day passive follow-up phase is able to attend school/ preschool/ Nursery or Childminder.

If a traveller from a Category 3 country needs to leave the Bailiwick between the receipt of their negative Day 7 test and Day 14 following their arrival into the Bailiwick they WILL be allowed to travel.

In the unfortunate event that you test positive for COVID-19 in the Bailiwick, you will be given clear instructions what to do and must remain in self-isolation until you receive confirmation from Public Health that you can leave mandatory self-isolation. More information on self-isolation can be found here.