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Getting Tested

To find out if you are experiencing any symptoms of COVID-19 please go to: https://covid19.gov.gg/guidance/symptoms

If you are symptomatic, please call the Coronavirus helpline on 01481 756938 or 01481 756969 to arrange your test.

This page was last updated on 30 April 2021 at 16.40hrs.

Where do I get tested?

The testing site can be found on the corner after the Vauquiedor entrance (on the right) and before you reach the main entrance to the PEH.

If you are coming in the Vauquiedor entrance drive through the main road of the PEH, you will need to drive past pathology (where there is the nice rainbow painted on the wall). Keep driving around the bend and on the right hand side you will see a white marquee. Just after the marquee you will see a sign to car park C. You will need to drive into car park C where you will be greeted by a Porter. Please remain in your vehicle at all time.

For more information on local testing, please visit: https://covid19.gov.gg/guidance/local-testing

PEH Testing Site

Additional testing is also taking place on the East Arm of the North Beach, for people identified by the Scheduling Team as being suitable for testing at this facility.

When you arrive at North Beach please drive down to the testing facility on the East Arm. Please remain in your vehicle at all times.

There will be no public access to the East Arm while testing is taking place.

East Arm

PCR tests prior to travel

If you are required to provide proof of a negative PCR COVID-19 result for your travel destination or carrier, you can request this online using this form: https://gov.gg/outboundtraveller-pcr and the team will be in touch to book your test.

Pre-travel PCR tests will cost £83 per test. Our Primary Care colleagues have been providing this service in their own practices and travellers are able to continue using Primary Care for pre-travel testing but this new online system is an additional service which ensures testing can be undertaken 7 days a week.

Outbound travellers should complete the online form 48 hours before the test is required. Results will be sent via email within 24 to 48 hours (the processing time may be quicker). The email will include a letter confirming the negative result which can be shared with your travel destination or carrier.

What do I do when I arrive ?

When you arrive at the PEH, you will be met by a Hospital Porter who will show you where to wait. Please make sure you stay in your vehicle AT ALL TIMES.

Testing at the East Arm facility makes use of the Travel Tracker, which has been adapted so it can recognise people who are from Guernsey.  You will need a smart phone or tablet to access the Travel Tracker. Even if you have used the Travel Tracker system before you must not register anything until you arrive at the facility. You will need to input a journey into the system, and will be guided through the different inputs required on arrival by a member of the testing team.

Testing at the PEH

If you do start to experience any symptoms, no matter how mild, please contact the Clinical Helpline by calling 01481 756938 or 01481 756969. This helpline is available 24 hours a day, 7 days a week.

The symptoms that you should be aware of are:

  • Tiredness, new and severe fatigue (recent onset)
  • Aches and pains, new muscle ache for no obvious reason (recent onset)
  • Headache (sinus pain, pain around eyes)
  • Conjunctivitis (itchy, watery, painful or pink eye(s)
  • Loss of taste or smell
  • Sore throat
  • Fever (high temperature, rigors, chills, can’t get warm)
  • Difficulty breathing or shortness of breath
  • Dry cough (Continuous new cough)
  • Diarrhoea
  • Children and Over 80s – loose stool, mild fever, not themselves with a cough presenting later
  • A rash on skin, or discolouration of fingers or toes (seek urgent medical advice)
  • Chest pain or pressure, shortness of breath, chest tightness (phone the emergency services on 999)
  • Loss of speech or movement (phone the emergency services on 999)

If you feel very unwell, phone 999 and tell the operator of your symptoms. Please do not visit your GP or the Emergency Department at the hospital unannounced.

Clinical helpline – what it is and what it isn't

Since it was established on 6 March 2020, the Clinical helpline which is run by JESCC has handled over 16,000 calls from Islanders seeking clinical advice about COVID-19.

As we move towards the winter it is timely to remind islanders what the clinical helpline is there to do – and more importantly, what it can’t do.

Call handlers on this line are there to assess whether you need a COVID-19 test based on a set of clinical questions that they will talk you through over the telephone.  Calling the helpline will essentially result in one of two outcomes:

  • If you need a COVID-19 test they will refer you to the scheduling team who will arrange an appointment.
  • They will determine that you don’t need a COVID-19 test and the call handler will take no further action.

What the call handlers CANNOT do is determine whether you need any additional clinical assessment or treatment. If you don’t need an ambulance and are unwell then you should contact your primary care practitioner who will be able to determine the cause of your illness and the correct treatment.

Before you call for assistance please bear in mind the following: 

  • If you are very unwell phone 999
  • If you are concerned you are unwell and need to speak to someone about your symptoms call your GP
  • If you have symptoms that are manageable at home which you are not worried about, call the helpline to discuss if you need a COVID test

You can contact primary care BEFORE you receive the results of your COVID-19 test but you must tell them you are waiting for a test/results when you call. They will make arrangements to see you in the clinics that have set aside for those with respiratory/potential COVID-19 symptoms.

Call Room Handlers

Below you will find some information on Infection Testing and Antibody Testing. Please be aware that any testing carried out by Public Health will continue to be free of charge. Your doctors surgery will be able to carry out these tests but they will incur a processing fee.

Current Testing and Self-Isolation Requirements

There are currently a number of different reasons and scenarios where you may need to self isolate. This may be because you have recently travelled into the Bailiwick, have symptoms or have been asked to isolate by Public Health. 

The scenarios along with their self-isolation requirements are detailed at https://covid19.gov.gg/support/protect

If you do not self-isolate as required under the Regulations, you may be prosecuted and, if convicted, sentenced to pay a fine of up to £10,000.

Should you develop any symptoms before or after your test (however mild) you must ring the Coronavirus helpline on 01481 756938 or 01481 756969.

For further information on all aspects of self-isolation, go to https://covid19.gov.gg/support/protect.

COVID-19 contacts

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Critical Travel

Monday to Friday 09:00-17:00

Education

Monday to Friday 08:30-17:00

Financial support for individuals

Monday to Friday 8:30 - 16:00

Business Queries

Monday to Friday 09:00-17:00