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Getting Tested

You may find the following information useful if you are having a COVID-19 test at the PEH testing facility. This may be if you have symptoms or for a Day 7 test. In either situation, you will be contacted directly by the scheduling team to book your test.

For information about testing upon arrival in the Bailiwick, please visit: Travel in Phase 5c.

Where do I get tested?

PEH Testing Site

The testing site can be found on the corner after the Vauquiedor entrance (on the right) and before you reach the main entrance to the PEH.

If you are coming in the Vauquiedor entrance drive through the main road of the PEH, you will need to drive past pathology (where there is the nice rainbow painted on the wall). Keep driving around the bend and on the right hand side you will see a white marquee. Just after the marquee you will see a sign to car park C. You will need to drive into car park C where you will be greeted by a Porter. Please remain in your vehicle at all time.

What do I do when I arrive?

When you arrive, you will be met by a Hospital Porter who will show you where to wait. Please make sure you stay in your vehicle AT ALL TIMES.

Testing at the PEH

If you do start to experience any symptoms, no matter how mild, please contact the Clinical Helpline by calling 01481 756938 or 01481 756969.

The helpline is there to give you advice Monday-Friday, 8am - 4pm. 

The symptoms that you should be aware of are:

  • New and severe fatigue
  • New muscle ache for no obvious reason
  • Headache (sinus pain, pain around eyes)
  • Loss of smell/taste
  • Sore throat
  • Fever (high temperature, rigors, chills, can’t get warm)
  • Shortness of breath, chest tightness
  • Continuous new cough
  • Children and Over 80s and 90s – loose stool, mild fever, not themselves with a cough presenting later

If you feel very unwell, phone 999 and tell the operator of your symptoms. Please do not visit your GP or the Emergency Department at the hospital unannounced.

Clinical helpline – what it is and what it isn't

Since it was established on 6 March 2020, the Clinical helpline which is run by JESCC has handled over 16,000 calls from Islanders seeking clinical advice about COVID-19.

As we move towards the winter it is timely to remind islanders what the clinical helpline is there to do – and more importantly, what it can’t do.

Call handlers on this line are there to assess whether you need a COVID-19 test based on a set of clinical questions that they will talk you through over the telephone.  Calling the helpline will essentially result in one of two outcomes:

  • If you need a COVID-19 test they will refer you to the scheduling team who will arrange an appointment.
  • They will determine that you don’t need a COVID-19 test and the call handler will take no further action.

What the call handlers CANNOT do is determine whether you need any additional clinical assessment or treatment. If you don’t need an ambulance and are unwell then you should contact your primary care practitioner who will be able to determine the cause of your illness and the correct treatment.

Before you call for assistance please bear in mind the following: 

  • If you are very unwell phone 999
  • If you are concerned you are unwell and need to speak to someone about your symptoms call your GP
  • If you have symptoms that are manageable at home which you are not worried about, call the helpline to discuss if you need a COVID test

You can contact primary care BEFORE you receive the results of your COVID-19 test but you must tell them you are waiting for a test/results when you call. They will make arrangements to see you in the clinics that have set aside for those with respiratory/potential COVID-19 symptoms.

Below you will find some information on Infection Testing and Antibody Testing. Please be aware that any testing carried out by Public Health will continue to be free of charge. Your doctors surgery will be able to carry out these tests but they will incur a processing fee.  

Current Testing and Self-Isolation Requirements

Phase 5c took effect on Wednesday 28 October. This sees the introduction of testing on arrival for the vast majority of travellers coming into the Bailiwick and four category groups for countries and regions – Categories 1-4.

For more detail on Phase 5c, including the definitions of Categories 1-4 please go to https://covid19.gov.gg/guidance/travel/phase5c.

To see the lists of countries and regions that fall into Categories 1-4, please go to https://covid19.gov.gg/guidance/travel/countries.

Self-isolation is separating yourself from physical contact with the rest of the community, including those who you live with where possible, for a specified period of time. You should remain in your home, except for getting medical care or to have a test swab taken. You cannot go to work, school or public areas or use public transport or taxis until you have been told that is safe to do so. More information on self-isolation is available online at https://covid19.gov.gg/support/protect

If you do not self-isolate as required under the Regulations, you may be prosecuted and, if convicted, sentenced to pay a fine of up to £10,000.

Should you develop any symptoms before or after your test (however mild) you must ring the Coronavirus helpline on 01481 756938 or 01481 756969.

For further information on all aspects of self-isolation, go to https://covid19.gov.gg/support/protect.

COVID-19 contacts

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Monday to Friday 09:00-17:00

Critical workers

Monday to Friday 09:00-17:00

Education

Monday to Friday 08:30-17:00