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Helplines

Many of our helplines are experiencing high numbers of calls and emails. 

We know that people will generally feel concerned, and will feel a need to do something.  But please do not call or email unless you genuinely need to, and please direct your call or email to the appropriate area as set out below, as this will help our teams work faster to keep the community safe.

 

Possible contacts of a positive case

If you think you are the contact of a positive case, DO NOT call. The Contact Tracing Team will contact you, if you are a genuine contact.

 

COVID-19 symptoms

If you have COVID-19 related symptoms please call the Clinical Helpline. Phone lines are busy at times but please wait and call back again.  Please do not call or email Public Health directly if you find these numbers are engaged.

 

Travel Tracker

If you require assistance with the Travel Tracker please contact the Travel Tracker team at travel.tracker@gov.gg or call on: 01481 220009. Further guidance can be found here: Travel Tracker | States of Guernsey - COVID-19 (gov.gg)

 

Questions about lockdown rules and other non-clinical questions

If you have questions about what you can and can't do during lockdown, please contact the Non-Clinical Helpline. 

 

Self-isolation requirements

There a number of different reasons why you may need to self-isolate. You may be a direct contact of a positive case, have attended a specific event or place, or have symptoms. In the first instance, please check the self-isolation requirements for your situation at https://covid19.gov.gg/support/protect. If you have any questions, please contact the non-clinical helpline. 

 

Emergency healthcare

If you need healthcare or treatment for another reason, please still contact your GP or call an ambulance or attend the Emergency Department as you normally would.

 

Financial support for individuals

A range of benefits are available from Social Security for people in financial need as a direct result of the Coronavirus. People are asked to call 01481 732516 or email hardshipfund@gov.gg if they need financial support because:

  • they have been made redundant,
  • they are in employment or self-employment but have severely reduced household income, for example as a result of reduced working hours or rates of pay,
  • they are unable to work because they are sick, in self-isolation, their place of work is closed or they are caring for a dependent child (and they are unable to work from home).

 

Business operations queries

If you have any question regarding whether a business can operate please email trade@gov.gg

COVID-19 contacts

Business Queries

Monday to Friday 09:00-17:00

Businesses with financial concerns

Clinical questions

Phoneline available 24 hours a day. Email inbox monitored Monday to Friday 09:00-17:00

Critical Travel

Monday to Friday 09:00-17:00

Education

Monday to Friday 08:30-17:00

Financial support for individuals

Monday to Friday 8:30 - 16:00

Non-clinical enquiries

Monday to Friday 09:00-17:00

Travel Tracker

Monday to Friday 09:00-17:00