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Many of our helplines are experiencing high numbers of calls and emails. 

We know that people will generally feel concerned, and will feel a need to do something.  But please do not call or email unless you genuinely need to, and please direct your call or email to the appropriate area as set out below, as this will help our teams work faster to keep the community safe.


Possible contacts of a positive case

If you think you are the contact of a positive case, DO NOT call. The Contact Tracing Team or the positive case will contact you if you are a genuine contact.


COVID-19 symptoms

Please take an LFT.

  • If you have a positive LFT result, please notify the States of Guernsey via either the clinical helpline (01481 220001) or the online form at
  • If you are symptomatic and have a negative LFT then please do another LFT 24 hours after the first test to verify its result.
    You can contact the clinical helpline on 01481 220001 or 01481 220002 for further advice.

The COVID-19 Helpline can still be your first option if you prefer, by calling 01481 220001 or 01481 220002. Phone lines are busy at times but please wait and call back again. Please do not call or email Public Health directly if you find these numbers are engaged.


I am a positive case

Read more at: I am a positive case | States of Guernsey - COVID-19 (


Travel Tracker

If you require assistance with the Travel Tracker please contact the Travel Tracker team at or call on: 01481 220001. Further guidance can be found here: Travel Tracker | States of Guernsey - COVID-19 (


Non-clinical questions

If you have non-clinical questions about COVID-19 and the current guidance, please contact the Non-Clinical Helpline on 01481 220001. 


Emergency healthcare

If you need healthcare or treatment for another reason, please still contact your GP or call an ambulance or attend the Emergency Department as you normally would.



Financial support for individuals

Find out more: Financial Support for Individuals | States of Guernsey - COVID-19 (


Business Support and Guidance

Find out more: Business Support and Guidance | States of Guernsey - COVID-19 (

COVID-19 contacts

COVID-19 Helpline

  • If you have a  positive LFT, you must immediately notify the States of Guernsey via the online form at or by calling the clinical helpline.

Option 1 - Clinical helpline available 09.00-16.00 weekdays, 10.00-12.00 Saturdays and closed Sundays

Option 2 - Non-clinical helpline available 09.00-16.00 weekdays

Email inbox monitored Monday to Friday 09:00-17:00

Please send clinical questions to  all non-clinical questions to


Monday to Friday 08:30-17:00

Travel Tracker

Monday to Friday 09:00-16:00