The States of Guernsey has been advising all Bailiwick businesses to put in place contingency plans in relation to COVID-19 and has therefore put in place a range of financial assistance and easements aimed at supporting all businesses in the coming months. For more information, please go to https://covid19.gov.gg/guidance/business
You can also call the support line 01481 743803 or email:
The customer counter on Level 2 at Edward T. Wheadon House will remain closed with all visitors being directed to the customer counter on Level 1.
Anyone needing to contact Employment & Social Security is encouraged to telephone or email the relevant service and staff will do their best to deal with things either over the telephone, by offering online services or through email exchanges. If it becomes apparent that customers need to visit the office staff will provide a fixed appointment where ever possible.
If you are unable to access services online and either wish to discuss by telephone or make an appointment please telephone 01481 732500 between 8.30am and 4.45pm Monday to Friday.
These will be returning to normal, where possible, as we move into Phase 5.
A number of infographics have been produced to demonstrate how the different services have been and will operate as we move through the phases of lockdown. These cover Care Homes, Children and Family Community Services, Community Services, Hospital Services, and Mental Health and Adult Disability Services and can be found below.
In response to the restrictions brought about by COVID-19, most Planning and Building Control services are now available online. As a result of this, an appointment system will now operate for customers visiting the Planning Service at Sir Charles Frossard House.
To book an appointment, please call 01481 717200 between 9am and 4pm Monday to Friday.
The Planning Service may still be contacted by post, however email remains the preferred method of communication to ensure that enquiries can be quickly directed to, and dealt with by, the relevant officer, who may be working from home.
For advice on your proposal before submitting a formal application please complete and return a pre-application enquiry form which can be downloaded here.
Guidance explaining the pre-application enquiry process and help with completing the form can also be found here.
For information concerning current planning applications please visit www.gov.gg/liveplanningapplications where details of the applications can be viewed, including submitted plans and other information. A list of live planning applications will continue to be published in the Guernsey Press.
The Planning Service also publishes details of all planning decisions reached on line at www.gov.gg/planning.
Payments for applications may be made by cheque or BACS. Payments can also be made from 22 June by credit or debit card at the Customer Counter on Level 3 at Edward T Wheadon House, Le Truchot. A receipt should be obtained by customers to add to their application. Card or cash payments cannot be made at Sir Charles Frossard House.
The Planning Service is working hard to process new applications, however some delays are being experienced at the validation stage as we emerge from lockdown. Customers are asked to please be patient before contacting us to check on progress with their new applications and we thank them for their understanding and support.
The Guernsey Police are operating as usual to support and protect Islanders within the Bailiwick throughout the outbreak of COVID-19. In an emergency or to report an urgent crime, please dial 999 or 112.
To report a non-urgent matter, please call (01481) 725111. For a non-urgent COVID-19 related enquiry please email email@example.com . This email is not monitored by the police, it is monitored by the Covid19 non-medical helpline team.
The Population Management Office will be providing some availability for those people that need to discuss urgent matters with an officer directly. We are encouraging people to call us on 715790, email firstname.lastname@example.org,
Guernsey Museum and Art Gallery at Candie will open on Thursday 2 July alongside Café Victoria. Castle Cornet and its museums will open on Saturday 18 July, which is the day after the States’ schools break up for their summer holidays. The Castle’s café will remain closed, but the rest of the site will be open four days a week, Thursday to Sunday.
The Committee is also extending Discovery Passes which were purchased in the final quarter of 2019 so that they remain valid until December 2021.
Fort Grey and the German Navy Signals HQ will remain closed due to the low number of tourists likely to visit the island until the end of the year.
Staff are busy preparing for opening and installing the next exhibition - A Journey into the Hidden Natural World. Further details will be announced on the Guernsey Museums' Facebook Page and via their website www.museums.gov.gg.
The Traffic and Highway Services office at Raymond Falla House are currently closed to the public. The Bulwer Avenue office is open between 09:00-16:00 Monday to Friday.
We would like to encourage all customers to try and resolve their query online, via email or by post in the first instance and only attend the office if their enquiry is urgent.
Practical and theory driving tests can now be booked online at https://traffic.gov.gg, with services being re-introduced on a staggered basis from Wednesday 17th June. Questions can be sent to email@example.com.